The Extra Mile
Feb 12,2016
We are often reminded (and usually by someone in charge) that if we want to succeed, we have to “go the extra mile.” While this is true, I have found that an extra mile looks very different from person to person. As with any other clichéd instruction, clarification and a mutual understanding of what the extra mile means is critically important for success. As a leader, you have some pretty strong responsibility on the front end to define and guide that “extra mile” and to help others understand what an extra mile looks like to you.Culture is the foundation. You should already have created a culture that sets a high standard for quality, whether it is quality in product development, creativity, service or professionalism. Your high standards – as part of the overall company culture – are not part of going the extra mile. Those things are the mandatory miles. Teaching...

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